Refunds and cancellations
Effective July 14, 2026
One-time services
A one-time report or service is refundable until Store Grade begins the review or analysis. After work begins, the charge is generally non-refundable because processing and operator work have started. We will correct duplicate charges and consider refunds where Store Grade cannot provide the purchased service.
Subscriptions
You may cancel before the next renewal. Cancellation stops future renewal charges; access continues through the current paid billing period. Partial-period or prorated refunds are not ordinarily provided unless required by law or expressly approved because of a billing or service error.
How to request help
Email support@storegrade.co with the account email, storefront, charge date, and reason. Do not email full card details. Approved refunds are returned through the original payment method and may take additional time to appear depending on the payment provider.
See the Terms of Service and Privacy Policy.